Our refund and returns policy is designed to ensure customer satisfaction while protecting the nature of digital products and account rentals. Please read carefully before making a purchase.

Refund Eligibility

Rental Accounts: Refunds for rented accounts are only available if the account is non-functional, inaccessible, or does not match the description provided at the time of rental. Refund requests must be submitted within 7 days of the rental start date. Purchased Accounts: Refunds for purchased accounts are available only if the account is inaccessible or has undisclosed issues. Refund requests must be submitted within 15 days of purchase. Note: Refunds will not be granted for misuse of accounts, failure to follow provided instructions, or if you’ve already used the account for your intended purpose (e.g., downloading or playing a game).

Non-Refundable Items

We do not provide refunds for: Completed rentals where the account functioned as expected. Purchased accounts that have been altered or modified after delivery. Any issues caused by violations of PSN terms of service on your part.

Refund Process

To request a refund, please contact us at {email address} with proof of purchase and a detailed description of the issue. Once your claim is reviewed, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5–10 business days and issued via your original method of payment.

Late or Missing Refunds

If you have not received your refund: 1. Check your bank or payment method account. 2. Contact your payment provider as processing times may vary. 3. If you’ve done the above and still haven’t received your refund, email us at {email address}.

Exchanges

Exchanges are only available for rental or purchased accounts that are defective or inaccessible. If eligible, the account will be replaced with a functioning equivalent. Contact us at {email address} for assistance.

Shipping Returns

For any physical goods related to your purchase (e.g., gift cards or accessories), you are responsible for return shipping costs. Use a trackable shipping method to ensure we receive your item.

Need Help?

If you have any questions or concerns regarding refunds or returns, please reach out to us at {email address}.